ColourfulCart is a curated marketplace for original, handmade and custom-created artworks. We work closely with independent artists to ensure safe delivery and fair return practices for customers across India and worldwide.

Shipping Coverage

ColourfulCart delivers orders:

• Across India

• Worldwide, including the USA, UK, Europe, Canada, Australia, UAE, Singapore, and other countries

Shipping availability depends on the artwork type, size, artist location, and destination.

Order Processing Time

All artworks are handmade or artist-created.

• Ready artworks: 3–7 business days

• Custom / commissioned artworks: 7–21 business days (as mentioned on the product page)

Processing time includes creation, quality check, and secure packaging.

Delivery Time Estimates

• India: 5–10 business days after dispatch

• International: 10–25 business days after dispatch

Delivery timelines are estimates and may vary due to customs, holidays, weather, or courier delays.

Shipping Charges & Customs

• Shipping charges (if any) are shown at checkout

• International orders may attract customs duty, VAT, or import taxes, payable by the buyer

• ColourfulCart has no control over customs clearance timelines or charges

Packaging & Artwork Safety

All artworks are packed using protective, damage-resistant materials as per ColourfulCart packaging guidelines.

Damaged or Lost Shipments

If an artwork arrives damaged or is lost in transit:

• Notify ColourfulCart within 48 hours of delivery

• Share clear photos/videos of the artwork and packaging

Resolution may include replacement, store credit, or refund based on verification.

RETURN POLICY

Due to the nature of handmade, custom and artist-created products, returns are accepted only in limited and valid cases.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalised artwork

• Portraits or artworks created from customer photos

• Tattoo designs or flash sheets

• Digital artworks or downloadable files

• Made-to-order paintings

• Custom jewellery, textile or fashion items

• Artworks already installed, framed on request, or altered

These items are created specifically for you and cannot be resold.

Eligible Return Cases

A return or replacement may be approved only if:

• The artwork is damaged during transit

• A wrong item was delivered

• The artwork is incomplete or defective

• The item is significantly different from the product description (excluding artistic style variations)

Return Request Timeline

• All return or damage requests must be reported within 48 hours of delivery

• Requests received after this period may not be accepted

Return Approval Process

Once a return request is raised:

• ColourfulCart will review photos/videos and order details

• If approved, you may receive:

  • Replacement

  • Store credit

  • Refund (only if replacement is not possible)

Refunds are issued to the original payment method only.

International Returns

For international orders:

• Return shipping costs are borne by the customer

• Customs duties and import taxes are non-refundable

• Refunds are processed only after the artwork is received in original condition

Artwork Variations Disclaimer

As all artworks are handmade:

• Minor variations in colour, texture, brushwork, fabric, or finish are normal

• Such variations are not considered defects and are not eligible for return

Off-Platform Transactions Disclaimer

If you communicate, pay, or arrange delivery directly with an artist outside ColourfulCart, the platform is not responsible for:

• Shipping delays

• Returns or refunds

• Artwork quality disputes

• Data or payment loss

All buyer protection applies only to orders placed through the official ColourfulCart platform.

Contact for Shipping & Return Support

For any shipping or return-related assistance, contact:

Email: colourfulcarts@gmail.com

Address:  2nd Floor, Mahesh Complex, near Belapur Court, Sector 15, CBD Belapur, Navi Mumbai, Maharashtra 400614

Please include your Order ID and supporting images/videos for faster resolution.